Based on a recent experience, I have a couple of pointers to offer to waitstaff serving in the City of Brotherly Love. And elsewhere, for that matter. So, here are "Kay's Pointers for the Collective Dining Experience":
1. When the customer orders a salad that is supposed to have goat cheese on it, it should have goat cheese on it.
2. When the customer beckons you over and says, "I believe that this is supposed to be goat cheese, but I think that the kitchen has substituted mozzarella," I can understand that you may wish to refresh the customer's understanding of what was supposed to be on the salad. However, when you say, "No, it's goat cheese. It's . . . er, something I can't pronounce. 'Mont . . .', and the customer finishes the sentence, "Montrachet? No actually, it's not Montrachet. It's Mozzarella," your response should be, "Oh, I'm so sorry, let me get you the correct order."
3. When the customer [having waited in vain for the offered replacement], says, "Well. It's allright, I can eat it, but you really should tell your kitchen that they should advise other customers of a substitution," you should say, "Thank you, I will let them know," instead of walking over to the bar to chat with your fellow waitstaff.
I mean, seriously, when a mistake is pointed out and and you can't even pronounce the type of cheese it is supposed to be, please, please give your customer - the one who can pronounce it, the benefit of the doubt.
[End of lesson.]
SAVE YOUR CORKS!!
[Only 7,191 more needed for our wine cellar wall.]
Quote du jour:
"All men make mistakes, but only wise men learn from their mistakes."
Winston Churchill (1874 - 1965) English statesman, author
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